JUMPY WORLD Scratch-Resistant Carry-On Luggage | Hardshell Spinner Suitcase

Return and Refund Policy

At JUMPY WORLD LLC, we are dedicated to providing exceptional service and ensuring your satisfaction. This Return & Refund Policy explains how returns, refunds, and exchanges are handled in accordance with U.S. e-commerce standards.

1. Returns & Refund Requests

Customers may request a return, exchange, or refund for eligible items.
All requests must follow the procedures outlined in this policy.

2. Eligibility for Returns & Refunds

To qualify for a return or refund:

• Items must be unused, in original condition, and in original packaging

• Return requests must be submitted within 21 days of delivery

• Proof of purchase (invoice or order number) is required

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse or improper handling

• Items returned after the allowed return period

• Custom-made or personalized items once production has started, as these products are created specifically for the customer and cannot be resold

4. Refund Process

Once the returned item is received and inspected:

• We will notify you regarding approval or rejection

• Approved refunds are processed promptly

5. Refund Method

Refunds will be issued to the original payment method used at checkout.
Depending on your payment provider, it may take 5–7 business days for the refund to appear in your account.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team immediately.
We will provide instructions for a return or replacement at no cost to you.

7. Order Cancellations

• Orders may be canceled before they are shipped

• Once an order has shipped, the return and refund process applies

8. Shipping & Return Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees (if any) are non-refundable

9. Customer Support

For assistance with returns or refunds, contact us:

Email: support@jumpyworld.us
Phone: +1 (760) 323-8856
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

10. Updates to This Policy

JUMPY WORLD LLC may update this policy from time to time.
Any revisions will be posted on this page with an updated effective date.

11. Return Address

JUMPY WORLD LLC
11200 MENAUL BLVD NE, ALBUQUERQUE, NM 87112, USA